Shipping policy

Where can I buy Loako products?
You can purchase our products from our website www.loako.com, as well as from most major e-commerce platforms(Amazon, eBay, Facebook, Instagram, Wish, etc.)

What are your shipping rates and delivery times?

All of our orders ship for FREE with expedited 2or 3 days shipping, depending on your location.

Do you ship internationally?
Yes we do! We ship to almost all the countries in the world. If your location is not covered, contact us and we will work with you to get your product.

What is your refund policy?
We have a 100% happy customers policy! Our great customer service team is available for you 24/7 should you need anything for your kit, or if you need any help at any point of the process. We offer free replenishment or replacement of seeds, paint, pots, soil, etc. And with all that, if you are not fully satisfied with the product, we will refund your purchase, no questions asked.

Do you offer gift wrapping?
Unfortunately, we do not offer gift wrapping on our website. However, you can purchase gift wrapping by shopping our products on Amazon.